Investor Onboarding
Seamless Digital Investor Experience
Transform your investor onboarding process with Caproom's fully digital workflow. From initial invitation to completed subscription, guide investors through a compliant, branded experience that reduces friction and accelerates closings.
Key Benefits
Digital Subscriptions
Investors complete subscription documents online with eSignature, structured KYC and UBO capture.
KYC/AML Verification
Integrated identity verification and Wwft-compliant AML screening, with risk scoring and EDD workflow.
Investor Portal
Branded portal where investors track subscription status, fund documents and capital account.
Pipeline Management
Track investor commitments from soft circle through final closing with equalisation calculations.
How It Works
Invite Investors
Send personalised invitations with fund details, commitment ranges and a dynamic questionnaire suited to the investor type.
Background & regulatory context
Read the full breakdown →
Why onboarding still loses you investors
The first 200 pages an investor sees from your fund are usually the subscription pack, the AML questionnaire and the FATCA/CRS forms. They open them as PDF attachments, fill them by hand, scan them, email them back and then wait, three rounds of back-and-forth on average for an entity investor with a multi-tier UBO structure. The friction is real money: every additional week between expression of interest and signed sub doc measurably reduces the conversion rate.
It is also a compliance problem. PDFs collected by email don't tell you whether the UBO threshold logic was applied correctly, whether the sanctions check was run against the right list version, or whether the politically-exposed-person question was answered before the source-of-wealth question. When the AFM or your internal compliance officer asks for the evidence chain two years later, the answer is too often "it's in the inbox".
A digital subscription journey, fully evidenced
KYC documents upload directly into the platform with type tagging (passport, proof of address, UBO declaration, source-of-wealth narrative). AML screening runs based on how you as a manager configure your model depending on subjective and objective criteria relevant to you. The screening result, the timestamp and the reviewer's decision are all stored together, the entire chain-of-custody an inspector or an LP audit would ask for.
When KYC clears, eSignature collects signatures in the right authority order (single signer, joint, two-out-of-three board members) and the signed pack is filed in the Data Room. The investor's capital account opens automatically, equalisation interest is calculated for subsequent closings, and the first capital call notice or commitment confirmation is ready to send.
Compliance & evidence
The flow is built on the applicable AML/CTF legislation, in particular the Wwft and the EU AML Directives. Every decision point is logged with actor and reason for the statutory retention window. As a fund manager you will also be required to conduct AML screening on portfolio companies; by integrating portfolio companies in the platform you can remain compliant through the same flow.
Frequently asked questions
Can investors subscribe entirely online?
Yes. The subscription wizard takes investors through entity selection, commitment amount, suitability questions, KYC documents and digital signing, with no email attachments or standalone PDF forms.
How is Wwft identification handled?
Identification, UBO determination, PEP and sanctions screening sit in the same flow as the subscription. Findings arrive as a review task for the manager, with an audit trail per step.
Is the statutory minimum investment applied automatically?
Yes. Where an exemption threshold applies to your fund, the wizard enforces it based on the fund structure, including the set-off of any surplus against follow-on payments.
Can investors subscribe through an entity?
Yes. In step 1 an investor chooses whether to participate personally or through an entity; the entity details, signing authority and KYC requirements adjust accordingly.